If 30 days have gone by since your receipt of your purchase, unfortunately we can’t offer you a refund or exchange. You can only return a product after the 30 days period and within 6 months of receipt if it is defective. A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. If you have received a product and believe that it is defective, please immediately inform us as soon as reasonably possible after you become aware. Please do not continue to use the product if you believe it is defective.
Eligibility for return
To be eligible for a return, your item must be: unused, in the same condition that you received it (including all the original labels) and, in the original packaging; it must not be missing any parts; it must not be exempt from return (see below) and log your return request within the applicable time period (see ‘returns’ above).
Several types of goods are exempt from being returned including:. Perishable goods such as food, drinks or edibles; gift cards; and some health and personal care items.
Please do not send your purchase back to the manufacturer.
If you purchased a product through direct marketing, you have the right to return the purchased product within 7 days of receiving it for any reason whatsoever. You are responsible for all the costs associated with returning the product.
Once your return is received, we shall inspect it to ensure that it is eligible for return and refund, We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We reserve the right to refuse a return which is damaged/not in the conditions received by you, not in a re-saleable conditions, missing parts, or is exempt from return.
There are certain situations where only partial refunds are granted (if applicable) including:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: GOODMIND™, 14 Kloof Street, Cape Town, Western Cape, 8001, South Africa.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping & Charges
To return your product, you should mail your product to: Good Psyence (Pty) Ltd, 14 Kloof Street, Cape Town, Western Cape, 8001, South Africa or return your product in-store, apart from the return of defective products.
Apart from the return of defective products, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We reserve the right to return the items to you based on any of the terms outlined in our policy. Whilst every effort will be made to replace any stock with like for like product under certain circumstances your preferred product may not be in stock. In this instance GOODMIND reserves the right to issue a refund or credit to the value of the original product value.